Return & Refund Policy
Last updated: September 9, 2026
Thank you for shopping at Suveloanails. We value your satisfaction and want you to love your press-on nails.
Due to hygiene reasons, all press-on nail products are final sale once the packaging has been opened.
1. 14-Day No-Reason Return Policy
If you are not completely satisfied with your purchase, you may return unopened and unused items within 14 days of delivery for a full refund.
Conditions:
- Items must beΒ unopened and unused
- Original packaging must be intact
- Buyer is responsible for return shipping costs
2. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:
Your order number
A clear photo of the issue
A short description of the problem
We will review your request and, if approved, offer you a free replacement or a full refund.
3. Wrong Item / Missing Item
If you received the wrong product or your package is missing items, please contact us within 7 days of delivery. We will reship the correct items or issue a refund after verification.
4. Shipping Issues
If your package is lost or damaged during transit, please contact us within 14 days of the expected delivery date.
We will file a claim with the carrier and provide a replacement or refund once confirmed.
5. Non-Returnable Items
Due to the hygienic nature of press-on nails, we do not accept returns or exchanges for:
Opened or used products
Products that have been tried on, even if only once
Products damaged due to improper application or care
6. Refund Process
Once your refund is approved, it will be issued to your original payment method within 5β10 business days.
You will receive an email confirmation once the refund has been processed.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
7. How to Contact Us
If you have any questions about this policy, please contact us:
Email: support@suveloanils.com
Response time: within 24β48 hours (business days)
