Shipping Policy – Suveloanails

Last updated: September 9, 2026

Processing Time:
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation. Pre-order or custom press-on nail sets may require additional time, which will be stated on the product page.

Shipping Methods & Carriers：
We ship worldwide using reliable carriers such as USPS, UPS, DHL, FedEx, SF Express, YunExpress, or local last-mile partners. The carrier is selected automatically based on your destination.

Delivery Estimates:
Delivery times are estimates and start after the processing period

United States: 7–14 business days

Other countries: 12–25 business days
Business days exclude weekends and holidays. Customs clearance may cause additional delay.

Shipping Fees:

Standard international shipping: flat rate or calculated at checkout

Free shipping on orders over $35 (set your threshold)

Order Tracking:
Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking may take 24–48 hours to show updates.

Customs, Duties & Taxes:
International orders may be subject to import duties, VAT, or customs fees charged by the destination country. These fees are the customer’s responsibility. Suveloanails has no control over customs decisions or fee amounts.

Incorrect Address:
Customers are responsible for entering the correct shipping address. If an order is returned due to an wrong or incomplete address, the customer must pay the reshipment fee.

Lost, Delayed, or Damaged Packages

If tracking shows no movement for 14+ business days, contact us at support@suveloanails.com

If the package is marked “delivered” but not received, check with neighbors/building staff and contact the carrier first.

For damaged parcels, send photos within 48 hours of delivery.
We will help investigate with the carrier and, when eligible, offer a replacement or refund according to our Refund Policy.

Hygiene Note:
Because press-on nails are personal care items, shipping a replacement does not mean the original item can be returned after opening. Please see our Refund Policy.

Contact:
Questions about shipping? Email: support@suveloanails.com — we usually reply within 24–48 business hours.